Privacy Policy

Your username

Your name in the game, shown to other players.

A hash of your password

To log you in. We never store the password itself, only a hash of it that can't be turned back into it.

Your birth date

To check that you're 13 or older when you sign up. Other players never see it. We also note when you accepted the terms.

Your email address

When you sign up or add it in Settings: we send it a code to confirm it, and then you can log in with it and get a code to choose a new password if you forget yours. Only you see it. If you're 16 or older and ask for news by email, we note that and when you chose it; you can stop any time in Settings.

Chat lines with a report

When someone reports a player, the report keeps the reason, the note and the last 30 chat lines of their world, so a moderator can see what happened.

Your IP address

To limit how many requests come from one address (rate limits), which protects the game and its players from abuse.

Your game

What you have and do in the game: items, Lox, levels, quests and stories, stats, worlds, trades, vending machine sales, the players you blocked, your fair seeds (so every opening can be checked), and any mutes or bans with their reasons.

Other players see your username, level, look, title and what you do in the game, like your builds, chat and trades. They never see your birth date, your email address, your IP address or anything else on this page.

The game keeps a few things in your browser's storage: a login token so you stay logged in, your last username, and settings like sound, zoom and your recent worlds. Logging out removes the token, and deleting your account removes the token and the username.

This website counts page visits with an analytics service that doesn't use cookies.

Ad cookies, only if you allow them. The website and the game ask once whether we may use Meta's ad cookies. If you allow them, they load Meta's pixel (Meta runs Facebook and Instagram). It sets a cookie and tells Meta which of our pages you open and, when you sign up, that an account was made. It never gets your username, email, birth date, chat or anything you type. We use it to show UrbanRoots ads to people who already know the game, and Meta handles it under its own privacy policy. If you say no, nothing of Meta's loads. It never runs for players under 18: when one signs up or logs in on a device, it stops there for good. You can change your answer here at any time:

We don't sell your data. Only if you allow ad cookies does Meta get the page visits and sign-ups described under On your device; otherwise no advertiser gets anything. It's kept on the servers of the hosting providers that run the game and this website, and we share it with others only when the law requires us to.

Emails from the game (codes, and news if you asked for it) are sent through Resend, an email service, which gets your address and the email only to deliver it.

Buying Lox isn't available. If it becomes available, purchases will be handled by the app stores or a payment provider, and this policy will say what we keep about them before anything can be bought.

• Your account and your game are kept until you delete them.
• Codes sent by email are deleted after two days.
• Reports and moderation records are kept to keep the game safe. After an account is deleted, records of trades, reports and sales keep only its number, not its name.
• UrbanRoots is in alpha: every alpha account is reset before launch.

In the game, open Settings (the gear button) and choose Delete account, then enter your password and type your username to confirm. It can't be undone:

• Your password, birth date, email address, sessions, inventory, quest progress, blocked players and fair seeds are deleted at once.
• Your username is kept only to reserve it: nobody can sign up with it again. Your worlds are unlocked, your vending machines stop selling (their stock is deleted), and your numbered Mythic copies stay in the game without an owner.
• Records of trades, reports and sales keep only your account's number.

Forgot your password? Use Forgot password?on the login screen if you confirmed your email. Can't log in any more otherwise? Ask us on our Discord serverand we'll help.

UrbanRoots is for players 13 and older, and nobody younger can create an account. If you think a child under 13 has an account, tell us on our Discord server and we'll delete it.

You can ask us what we store about you, ask us to correct it, and delete your account yourself at any time (or ask us to). Reach us on our Discord server.

We may update this policy. The date at the top shows the latest change, and big changes are announced in the game or on Discord. Questions? Ask us on our Discord server.